Cleanup crew support

In a sticky situation?

A missing purchase, a slippery bug or a question about your slimes? We’re here to help.

01 / A little help

Already bought it?

Open Settings → Restore purchases, signed in to the same Apple or Google Play account used for your purchase on that store. Ad Free and the Suds Tank are permanent purchases. A pending payment becomes available after the store confirms it.

The tank is selected manually in Depot → Extras → Suds Tank → Equip. Buying it does not replace your normal crew automatically.

02 / A little help

What does Ad Free remove?

Ad Free removes automatic ads between patrols. Ads for double win coins, one continue after a loss, or one tank patrol remain optional.

A reward is delivered only after the ad provider confirms it. If an ad is unavailable or you close it before earning the reward, you can still keep playing normally.

03 / A little help

Back in action.

An eligible failed patrol can offer one rewarded continue. It resumes that same patrol with a revived crew and a short protection period. It is not unlimited lives or a restart of the whole level.

The reward button appears only when the offer is eligible and an ad is ready.

04 / A little help

Where is my progress?

Levels, coins and Slime World progress are stored on your device. Returning to the Depot or retrying a patrol keeps permanent progress. Deleting the app and its data can remove it.

There is no Digify game account or cloud-save service. Restoring store purchases restores ownership, not levels, currency or buildings.

05 / A little help

Your privacy controls.

Use Settings → Ad privacy options to reopen available advertising choices. Usage & crash reports controls optional Firebase reporting separately.

Read the privacy policy, or contact us to ask about information we hold.

06 / A little help

Help us find the slippery bit.

Email your device model, iOS or Android version, game version, level and a short description of what happened. A screenshot can help.

For purchase issues, include the product name and relevant store order reference. Do not send passwords or card details. For store billing and refund options, see Apple purchase support or Google Play purchase support.